Unable to "safely remove" external drive on Windows 11

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antares
Posts: 3
Joined: Fri Mar 04, 2022 8:04 am

Unable to "safely remove" external drive on Windows 11

Post by antares »

I've set up a new computer running Windows 11. I also installed Everything as a service. However, I haven't been able to "safely remove" external storage anymore ever since. (On Windows 7, running as a regular program, there was no such issue.) In Everything settings, I chose not to include external volumes in indexing - although they to appear there.

If I check the Event Viewer in such cases, the relevant entries usually say: "The application System with process id 4 stopped the removal or ejection for the device USB\VID_174C&PID_55AA\MSFT3000000000000000000000.")

And this is the output of OpenedFilesView in such cases (F and E in this case are the external drives):
Image

In Disk Manager, the external storage is always "optimized for quick removal" under Policies, so I just unplug the drive, as I don't really have a choice.

Is there anything I can do to prevent this? Or is simply unplugging enough?
void
Developer
Posts: 16841
Joined: Fri Oct 16, 2009 11:31 pm

Re: Unable to "safely remove" external drive on Windows 11

Post by void »

Thank you for the bug report antares,

What model external hard drive do you have?

Could you please send some debug output:
  • Please make sure your external hard disk is connected.
  • In Everything, type in the following search and press ENTER:
    /debug_log
  • Eject your disk.
    --wait for the unable to safely remove message--
  • In Everything, type in the following search and press ENTER:
    /restart
  • please send your %TEMP%\Everything Debug Log.txt to support@voidtools.com
therube
Posts: 4985
Joined: Thu Sep 03, 2009 6:48 pm

Re: Unable to "safely remove" external drive on Windows 11

Post by therube »

However, I haven't been able to "safely remove" external storage anymore ever since.
Does that mean that you were able to safely remove before you installed Everything (& its' Service)?

If not, if you (now) uninstall Everything & its' Service, are you then able to safely remove?

Why type of drive is this?
therube
Posts: 4985
Joined: Thu Sep 03, 2009 6:48 pm

Re: Unable to "safely remove" external drive on Windows 11

Post by therube »

Does the fact that OpenedFilesView shows a E:|F: $TxfLogContainer0000000000000000000x entry imply that Everything is holding something (a handle) open there?
therube
Posts: 4985
Joined: Thu Sep 03, 2009 6:48 pm

Re: Unable to "safely remove" external drive on Windows 11

Post by therube »

On my end, an "F:" (NTFS, & maybe that matters) drive shows up in OFV (with a $TxfLogContainer0000000000000000000x entry), whether indexed (& journaled) in Everything or not. (And does safely remove, regardless.)

A different drive, K: (FAT), is not seen by OFV - unless I actually open a file/directory on it.
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